Free training for housing, care and hospitality teams
A free online course that helps frontline staff spot bed bugs early, record what they find and report it the right way. Built by ThermoPest’s bed bug specialists for housing providers, councils, temporary and supported accommodation, care homes, hotels, hostels, student accommodation, managing agents and cleaning teams.
Who it's for
Anyone who goes into homes, bedrooms or guest rooms and could be the first to notice a problem.
Tenancy visits, welfare checks, communal areas and dumped furniture.
Operatives and cleaners working inside homes, rooms and empty properties.
Housekeeping, front desk and maintenance teams.
Short-stay rooms with frequent turnover, and support staff.
Care staff who make beds and help residents who may not report bites.
Hall teams, block managers and inspectors.
Awaab's Law
For social landlords: from 30 November 2026, Awaab’s Law extends to more hazards in social housing in England, including domestic hygiene hazards, which include pest infestations. Staff who can recognise bed bugs and record what they see help your organisation act quickly.
This is awareness training, not legal advice, and it does not on its own make anyone a competent investigator under the regulations. Read our guide to Awaab’s Law and pests.
The course
Seven short modules, each about five minutes, followed by a quiz.
What bed bugs look like at each stage, the signs they leave behind, and where to look first.
What bed bug bites look like, how to support a worried resident or guest, and when to point them to medical advice.
How bed bugs travel between flats, rooms and buildings, and what that means for your work.
A quick, practical way to check for bed bugs on a visit or room check, protect yourself, and record what you find.
What to do on the day a resident or guest reports bed bugs, and the advice that stops them spreading.
How professional heat treatment works, how a home or room is prepared, and why follow-up checks matter.
Who’s responsible for what in housing, care and hospitality, including Awaab’s Law, and why same-day reporting matters.
15 questions, 80% to pass. Your certificate is emailed as soon as you pass.
How it works
Step 1
A team lead registers your organisation in two minutes, or register just yourself.
Step 2
Send your team link to staff by email or Teams.
Step 3
Each person works through the modules and takes the quiz.
Step 4
Team leads see who has passed and download certificates.
Every module has a free summary you can read now. Register to unlock the full lessons, the quiz and your certificate.
Speak to Gavin, our commercial account manager, about rolling the course out across your organisation.
Register
Register your team, or just yourself. Team leads get a link to share with staff and a report as they complete the course.
BPCA member · NPTA member · TrustMark registered
Yes. The course, the quiz and the certificate are free for housing, care, hospitality and accommodation staff.
About 40 minutes in total. Staff can stop and pick up where they left off.
No. Progress is saved to their account, so they can do one module at a time.
Not at the moment. It is awareness training written by ThermoPest’s bed bug specialists, who are members of the BPCA and NPTA.
No training course can do that on its own. The course helps staff recognise and report bed bugs quickly, which supports your own procedures.
Yes. The course covers spotting signs during room checks, what to say to guests, checking the rooms around an affected room, and the legal duties accommodation providers have.
Yes. Register as an individual and you get the full course and your own certificate.
Commercial enquiries
Have a quick call with Gavin, our commercial account manager, about how we can help.
Prefer to call? 0808 189 2310
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