Social housing
Inspections, photo reports, bed bug heat treatment and proofing for housing associations and registered providers, with a clear record of every job.
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Who we work with
ThermoPest works with housing associations, registered providers and council housing teams that need a dependable pest control partner across their homes. We are bed bug heat treatment specialists, and we also treat cockroaches, fleas, moths, carpet beetles and stored product insects.
Pests in social housing rarely stay in one home. Bed bugs and cockroaches move through shared walls, risers and service gaps, and some residents need extra support to prepare. We plan each job around the building and the people in it, and send a written report with photos after every visit, so your team has a clear record without extra admin.
Pests we treat
These are the pests housing teams report to us most often. Each job is planned around the home, the block and the resident.
Heat-led treatment, with targeted spray where needed, plus checks of neighbouring flats so the problem isn’t simply moved next door.
Treatment programmes with follow-up visits, and proofing of the gaps around pipes and service routes that cockroaches use to spread.
Targeted treatment of the affected rooms, with clear preparation advice for residents and a follow-up visit where it is needed.
Clothes and carpet moth treatment for carpets, wardrobes and soft furnishings, with practical advice to cut the risk of a return.
We find where the larvae are feeding, then treat carpets, edges and fabrics, with advice to help stop the beetles coming back.
Treatment for insects in kitchen cupboards and food stores, with advice on clearing infested food and keeping stores clean.
Our service
Our technicians inspect, photograph what they find and send a written report you can share with the tenant and keep on file.
Heat-led bed bug treatment for flats and blocks, including inspecting neighbouring flats so the problem isn’t just moved next door.
Planned treatment programmes for cockroaches and fleas, with targeted spray where needed and follow-up visits booked in.
Sealing gaps around pipes, vents and skirting boards to close the entry points that let pests move between homes.
Patient, respectful visits and clear tenant preparation guides, so residents know what to do before and after treatment.
If our technicians see signs of damp and mould, they identify, photograph and report them to you as the landlord.
Find out more about our bed bug heat treatment, cockroach treatment and flea treatment. Council teams can also see our page on pest control for local authorities and temporary accommodation.
How a job runs
1
Report logged
You send us the job through your agreed route, with priority response options agreed per contract to fit your timescales.
2
Inspection
A technician inspects the home and, for flats, the neighbouring flats, and takes photos of the activity and any entry points.
3
Written report
You receive a written report with photos and clear recommendations, ready for your tenant summary and your records.
4
Treatment
We carry out heat-led treatment, with targeted spray where needed, and give the tenant a simple preparation guide beforehand.
5
Proofing
Gaps around pipes, vents and skirting are sealed where agreed, to reduce the chance of pests coming back in.
6
Follow-up and close
We return where needed, check the result and update the report, so you have a complete record for the job.
Why ThermoPest
We keep the process simple for your team and respectful for your tenants, with the records you need at every step.
Awaab’s Law
From 30 November 2026, phase 2 of Awaab’s Law brings domestic hygiene, pests and refuse into scope for social landlords in England. Our quick inspections, photo reports and proofing are set up to help you meet your Awaab’s Law timescales. Read our guide to Awaab’s Law and pests for the timescales in full.
General information only. Please check the regulations and government guidance for how they apply to your homes.
FAQs
Can’t see your question? Call 0808 189 2310 and speak to a specialist.
Yes, from phase 2. From 30 November 2026, the hazards social landlords in England must act on include domestic hygiene, pests and refuse. The duties stay with the landlord; our inspections, photo reports, treatment and proofing help you meet your Awaab’s Law timescales.
We are bed bug heat treatment specialists, and we also treat cockroaches, fleas, moths, carpet beetles and stored product insects. Proofing gaps around pipes, vents and skirting is part of the work, to help stop pests moving between homes.
Priority response options are agreed per contract, designed to help you meet your statutory timescales. Call us on 0808 189 2310 (Monday to Friday, 8am to 8pm) to talk through what you need.
Yes. When we treat a flat, we inspect the neighbouring flats as well, because bed bugs and cockroaches can move between homes through shared walls and service gaps.
Our technicians record what they found, what was done and what they recommend, with photos. Reports are produced through our field app as a PDF, ready to keep on file or use in your tenant summary.
No. We are pest control specialists. If our technicians notice signs of damp and mould during a visit, they identify, photograph and report them to you so your own teams can act.
Contract work
Tell us about your homes and how jobs reach you, and we’ll suggest a contract that fits your timescales.
Prefer to call? 0808 189 2310
Talk to a specialist
Speak to a bed bug expert today. Tell us what you’ve found and we’ll come back to you with the right next step.
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