Customer Testimonials – London’s Highest Rated Bed Bug Treatment Specialists

Gavin from ThermoPest was brilliant to deal with and the situation was dealt with.

After moving into a new flat in London, I started getting bites. I called ThermoPest, and they were round in no time. Their heat treatment was a game-changer—no chemicals, just pure heat to zap the pests. The lads were proper friendly and made sure I understood the process. Not a single bite since. Highly recommend!

I was skeptical about heat treatments for bed bug extermination, but Gavin at ThermoPest reassured me every step of the way. I live in a flat in central London, and the infestation was starting to spread to other rooms. The team acted quickly and discreetly, and the results speak for themselves—complete removal in one session.

I was gutted when I found bed bugs in my daughter’s room after she came back from uni. It was proper stressful, especially with her exams coming up. ThermoPest were brilliant, they sent a technician out the next day, and he was so calm and reassuring. The heat treatment took a few hours, and they even checked in a week later to make sure everything was okay. No more bugs, and my daughter’s finally getting a decent night’s sleep. Can’t fault them

I rarely leave reviews, but the service I got from ThermoPest was brillaint. My flat in Notting Hill had a stubborn bed bug issue that two previous companies failed to get rid of. ThermoPest were different – super thorough, really respectful of the property, and most importantly, the bed bugs are GONE.

I contacted ThermoPest after reading about their heat treatment method and I’m so glad I did. Gavin explained the whole process and we booked in. Since the bed bug treatment it’s been over a month and we’ve had zero signs of bed bugs since.

Had a serious issue with Bed Bugs in our flat in Hackney. We’d tried sprays and powders ourselves with no success. Called ThermoPest and Gavin came out to assess the situation. The heat treatment was done in one day and we haven’t seen a single bug since. Absolutely worth the money for peace at mind. Thanks again Gavin!

I’ve tried to get rid of the bed bugs (after unfortunately bringing them back from Thailand) myself, and I tried two other companies who cane out and sprayed and this was unsuccessful. I contacted these and someone came out the next day to survey my home and the treatment was booked in for a few days time. Safe to say I no longer have bed bugs and they even give you a guarantee. Thanks James and team.

An absolute nightmare getting bed bugs in one of our rental properties but Jamie and team managed to sort them out in ONE VISIT. Sooo impressed!! Worth every penny. Thanks so so much.

Very good service for a very nasty job. Would be very happy to recommend them to friends and colleagues.

Bed bugs are definitely not the kind of present you want to bring back from holiday but unfortunately we did- even after staying in a nice hotel chain! These guys offered a guarantee and a great price so we decided to go with them. It was a great decision as it took only only visit to get rid of the issue. Worth every penny. Plus we have not needed to call them back at all. Thanks to Jamie and team for sorting.

They came out quickly and identified the problem for an active bed bug infestation at my mother’s house. They acted in a polite and considerate matter.

Words don’t do justice to how happy I am with the service it was so fast and professional, and kept me informed of the whole process and very reasonable price.

A very discreet and affordable bed bug treatment solution. They came out on a weekend and were quick to start the work, highly recommended. All sorted within a day. Amazing.

I was dealing with bed bugs at one of our properties for months, companies were taking advantage and trying to over charge. Once I called these they gave me a great price. They came by they did a head to toe inspection and got rid of the bed bugs in one visit. Definitely recommend this company.

Moved in to a house where there were bedbugs and Jamie came round the next day to have a look. He started the treatment that day and the heat treatment came came out a few days later. They got rid of them and the lovely lady in the office also put up with my constant texts looking for advice and reassurance. Thanks a million will definitely recommend you 100%

I feel incredibly fortunate to have found this service. This company has been able to deal with the bed bug issue very effectively.
James who initially came out was very professional and the teams work has been a relief after trying another company (with a big name) which had failed to get us rid of the bugs and have charged us an arm and a leg without any guarantee.
Great customer service, a guarantee and are very flexible. I highly recommend their service to anyone who is dealing with that type of issue. Thank you so much for all your help.

Amazing service from James and the team. Moved into a house where there were bedbugs, James and team got rid of them and also put up with my constant texts looking for advice and reassurance. I will definitely recommend you 100%

Thanks to Bed Bug Treatment Pros for the work they carried out, they exterminated the problem quickly.

Had a great experience with this company

ThermoPest were great from start to finish. They are very knowledgeable and explained everything to be before they started the work.

They were discrete in their operation and managed to totally rid my spare bedroom of bed bugs. It’s been 3 weeks now and no sign of the bugs returning, so I would say a perfect service. Highly recommend.

Recently had my flat heat treated in London against bed bugs, from start to finish they were professional and got the job done. Thank you Gavin and the team.

Gavin answered all my questions (And as a first time and hopefully last bed bug sufferer I had many!) He was very friendly and cooperative, The lads he sent for my heat treatment were friendly and did a super thorough job. Thanks guys!

Gavin was great, was able to get me a next day heat treatment. Its been a week and no bed bugs, so fingers crossed it worked.

I had a bed bug issue in my London flat for around six months. Rentokil carried out five spray treatments but failed to resolve the problem. Thermopest came out and eliminated the infestation in just one visit using heat treatment. Gavin was easy to deal with throughout the process.

I had a bed bug scare, and after shopping for an exterminator found some who did not view pictures or do any kind of viewing only offered treatment that was very costly. Im so glad I contacted James who immediately told me over the phone he doubted they were bed bugs (no symptoms/bites) after sending pictures and getting some more information, he confirmed with another specialist and got back to me very quickly to tell me what they were (black book lice) and how to treat with absolutely no cost. Right at Christmas I could not be more grateful! Can’t recommend enough.

Unlucky, I found some bed bugs in one of my bed rooms. Luckily, I found James’ contact number, I called him and explained the situation, he gave me very reasonable quotation and guaranteed that he will solve the problem. He came next day giving first treatment and came again after 7 days. After two treatments, the bed bugs were all killed and I never had the same issue again.

I am so pleased with their professional service, and high recommend him to anyone who has the same problem.

I hired Thermopest after multiple unsuccessful attempts of having sprays with other companies. They completed the work in a single visit and I have not had an issue since. I personally think its worth the money and wish I had hired them initially. The whole team were helpful from speaking to Gavin on the phone to the team who came out to visit. I would recommend them to anyone having an issue with bed bugs. Thanks again.

I can’t thank ThermoPest enough for their incredible bed bug removal service. We had been dealing with bed bugs for weeks, and the stress was unbearable. Every night felt like a battle, and my family was losing sleep. Gavin and his team were a breath of fresh air. They explained the process thoroughly, and the heat treatment was completed within a day. It’s been weeks now, and we haven’t seen a single bed bug.

I run a small Airbnb in London, and a guest alerted me about a potential bed bug issue. I was mortified and knew I needed immediate help to protect my reputation. I called Gavin at ThermoPest, and he responded quickly with a clear plan. Highly recommend them if you’re looking for a bed bug exterminator who knows what they’re doing.

Gavin from ThermoPest sorted our flat after we brought bed bugs home from a trip. He was friendly, explained the process, and the heat treatment worked.

I was mortified when I found bed bugs in my flat after a holiday. ThermoPest came to the rescue with their heat treatment, and I couldn’t believe how thorough they were. The technician, Dave, explained everything and put me at ease. Within a day, my home was bug-free, and it’s been three months with no sign of them.

After moving into a new flat in London, I started getting bites. I called ThermoPest, and they were round in no time. Their heat treatment was a game-changer—no chemicals, just pure heat to zap the pests. The lads were proper friendly and made sure I understood the process. Not a single bite since. Highly recommend!

My partner and young child had been getting bites for weeks and we finally found some live bedbugs in our bedroom and after researching different options we had decided that heat treatment would be the best option. We had more than a lot of questions but Gavin was helpful and patient with us which we really appreciated as we felt like we were going mad at times due to these little buggers.

Since the treatment we have not had a single bite and our finally remembering what a normal nights sleep feels like again so THANK YOU SO MUCH !!!

ThermoPest sorted out a bed bug issue at our property in Kensington after a guest brought them in. We opted for the heat treatment after reading up on its effectiveness, and it worked exactly as described.

Haven’t been bitten since the treatment, after suffering for nearly six months. Massive thank you to the team.

I rarely leave reviews, but the service I got from ThermoPest was brillaint. My flat in Notting Hill had a stubborn bed bug issue that two previous companies failed to get rid of. ThermoPest were different – super thorough, really respectful of the property, and most importantly, the bed bugs are GONE.

Needed a bed bug treatment in London for a flat we rent out. The process went smoothly and overall was impressed with how it was handled.

Thermopest were quick to respond and recommended their bed bug heat treatment, we were able to book in a treatment for the following day which was great.

I ended up not booking a treatment because Gavin honestly advised that I didn’t have a bed bug problem, even though other companies had insisted I did. He was transparent, generous with his time, and helped me avoid spending thousands on unnecessary treatments.
Really appreciate the honesty — a rare find in this industry! I have given a 5 star review based on that experience with ThermoPest Bed Bug Treatment London.

ThermoPest sent out a team for a same-week bed bug heat treatment, and they handled multiple of my units at once.
Great communication and fast results – top-tier bed bug exterminator!