Customer Testimonials – London’s Highest Rated Bed Bug Treatment Specialists

I had a bed bug issue in my London flat for around six months. Rentokil carried out five spray treatments but failed to resolve the problem. Thermopest came out and eliminated the infestation in just one visit using heat treatment. Gavin was easy to deal with throughout the process.

Gavin and his team did an amazing job treating my house for bed bugs. I am grateful for their expertise and highly recommend their services.

Had a serious issue with Bed Bugs in our flat in Hackney. We’d tried sprays and powders ourselves with no success. Called ThermoPest and Gavin came out to assess the situation. The heat treatment was done in one day and we haven’t seen a single bug since. Absolutely worth the money for peace at mind. Thanks again Gavin!

After trying sprays that didn’t work, I called ThermoPest for a bed bug removal in London. The heat treatment did the job.

Thermopest were quick to respond and recommended their bed bug heat treatment, we were able to book in a treatment for the following day which was great.

Thermopest came out to do a bed bug heat treatment, I was told it would get rid of the problem in one visit. However a few days after the treatment we noticed live bed bugs. I called Gavin and he was able to send back another set of technicians to complete a second treatment. Since then we have been bed bug free, I will give 5 star since dealing with Gavin helped the process to go well.

They came out quickly and identified the problem for an active bed bug infestation at my mother’s house. They acted in a polite and considerate matter.

I was mortified when I found bed bugs in my flat after a holiday. ThermoPest came to the rescue with their heat treatment, and I couldn’t believe how thorough they were. The technician, Dave, explained everything and put me at ease. Within a day, my home was bug-free, and it’s been three months with no sign of them.

Very good service for a very nasty job. Would be very happy to recommend them to friends and colleagues.

Recently had my flat heat treated in London against bed bugs, from start to finish they were professional and got the job done. Thank you Gavin and the team.

Needed a bed bug treatment in London for a flat we rent out. The process went smoothly and overall was impressed with how it was handled.

Excellent service, super responsive and delivered exactly what was needed.

I can’t thank ThermoPest enough for their incredible bed bug removal service. We had been dealing with bed bugs for weeks, and the stress was unbearable. Every night felt like a battle, and my family was losing sleep. Gavin and his team were a breath of fresh air. They explained the process thoroughly, and the heat treatment was completed within a day. It’s been weeks now, and we haven’t seen a single bed bug.

A very discreet and affordable bed bug treatment solution. They came out on a weekend and were quick to start the work, highly recommended. All sorted within a day. Amazing.

We had a horrible experience with bed bugs in our London apartment and honestly didn’t know where to turn. We tried cleaning, washing everything on high heat, even using DIY sprays, but the problem just kept coming back. It got to the point where we were losing sleep every night, so we decided to call in a professional service.

A friend recommended ThermoPest, and from the first phone call I felt more at ease. They were straightforward about what to expect and explained how their bed bug heat treatment in London works. The technicians arrived on time, were very professional, and spent time walking us through the whole process before starting.

The treatment itself took a few hours, and they asked us to prepare the rooms beforehand by decluttering and bagging up certain items. It was clear they knew exactly what they were doing, and they checked every corner to make sure nothing was missed.

The results have been amazing. Within days we noticed a complete difference – no more bites, no more scratching at night, and we could finally relax in our own home again.

I was skeptical about heat treatments for bed bug extermination, but Gavin at ThermoPest reassured me every step of the way. I live in a flat in central London, and the infestation was starting to spread to other rooms. The team acted quickly and discreetly, and the results speak for themselves—complete removal in one session.

Amazing service from James and the team. Moved into a house where there were bedbugs, James and team got rid of them and also put up with my constant texts looking for advice and reassurance. I will definitely recommend you 100%

Writing my review now from the treatment I had in early feb this year, I had heat treatment and the lads were so friendly, Gavin was amazing and answered all my questions constantly in email, I am based all the way in Northumberland and he still came through, They were super thorough and Touch wood, I’m still bedbug free to this day!

Haven’t been bitten since the treatment, after suffering for nearly six months. Massive thank you to the team.

After moving into a new flat in London, I started getting bites. I called ThermoPest, and they were round in no time. Their heat treatment was a game-changer—no chemicals, just pure heat to zap the pests. The lads were proper friendly and made sure I understood the process. Not a single bite since. Highly recommend!

I feel incredibly fortunate to have found this service. This company has been able to deal with the bed bug issue very effectively.
James who initially came out was very professional and the teams work has been a relief after trying another company (with a big name) which had failed to get us rid of the bugs and have charged us an arm and a leg without any guarantee.
Great customer service, a guarantee and are very flexible. I highly recommend their service to anyone who is dealing with that type of issue. Thank you so much for all your help.

I would highly recommend their services to anyone dealing with a bedbug issue.

ThermoPest sorted out a bed bug issue at our property in Kensington after a guest brought them in. We opted for the heat treatment after reading up on its effectiveness, and it worked exactly as described.

I honestly couldn’t recommend ThermoPest Bed Bug Treatments London more highly. When we first discovered we had bed bugs, we used a different company who failed to get rid of them and left us feeling really anxious that the problem was going to be hard (and expensive) to solve. They were going to charge almost the same again to come back, so we started looking elsewhere.

I called Gavin at ThermoPest, and right away he reassured me over the phone and gave me loads of helpful advice. He came out the very next day, was calm, kind, and put our minds at ease. What stood out most was how honest he was — it was clear he wasn’t just trying to take our money if it wasn’t necessary.

The bugs are now completely gone, and we were left well informed throughout the process. Best of all — we didn’t have to throw anything away!

If I could give 10 stars, I would. Huge thanks again to Gavin and the team at ThermoPest!

I ended up not booking a treatment because Gavin honestly advised that I didn’t have a bed bug problem, even though other companies had insisted I did. He was transparent, generous with his time, and helped me avoid spending thousands on unnecessary treatments.
Really appreciate the honesty — a rare find in this industry! I have given a 5 star review based on that experience with ThermoPest Bed Bug Treatment London.

Thanks to Bed Bug Treatment Pros for the work they carried out, they exterminated the problem quickly.

We ended up needing bed bug heat treatment in London after bringing some home from a hotel stay. Luckily we spotted it pretty quick, so it wasn’t a full on infestation. The guys came round, checked it out and said it only needed a spray which sorted it fast.

They were friendly, explained what they were doing and didn’t make a big drama out of it. Glad we called them when we did, saved us from a much bigger problem. Thanks

Everything was handled seamlessly, great communication and outcome.

I had a bed bug scare, and after shopping for an exterminator found some who did not view pictures or do any kind of viewing only offered treatment that was very costly. Im so glad I contacted James who immediately told me over the phone he doubted they were bed bugs (no symptoms/bites) after sending pictures and getting some more information, he confirmed with another specialist and got back to me very quickly to tell me what they were (black book lice) and how to treat with absolutely no cost. Right at Christmas I could not be more grateful! Can’t recommend enough.

I’ve tried to get rid of the bed bugs (after unfortunately bringing them back from Thailand) myself, and I tried two other companies who cane out and sprayed and this was unsuccessful. I contacted these and someone came out the next day to survey my home and the treatment was booked in for a few days time. Safe to say I no longer have bed bugs and they even give you a guarantee. Thanks James and team.

I was gutted when I found bed bugs in my daughter’s room after she came back from uni. It was proper stressful, especially with her exams coming up. ThermoPest were brilliant, they sent a technician out the next day, and he was so calm and reassuring. The heat treatment took a few hours, and they even checked in a week later to make sure everything was okay. No more bugs, and my daughter’s finally getting a decent night’s sleep. Can’t fault them

I hired Thermopest after multiple unsuccessful attempts of having sprays with other companies. They completed the work in a single visit and I have not had an issue since. I personally think its worth the money and wish I had hired them initially. The whole team were helpful from speaking to Gavin on the phone to the team who came out to visit. I would recommend them to anyone having an issue with bed bugs. Thanks again.

Gavin was great, was able to get me a next day heat treatment. Its been a week and no bed bugs, so fingers crossed it worked.

Had a great experience with this company

ThermoPest were great from start to finish. They are very knowledgeable and explained everything to be before they started the work.

They were discrete in their operation and managed to totally rid my spare bedroom of bed bugs. It’s been 3 weeks now and no sign of the bugs returning, so I would say a perfect service. Highly recommend.

Words don’t do justice to how happy I am with the service it was so fast and professional, and kept me informed of the whole process and very reasonable price.

Gavin from ThermoPest sorted our flat after we brought bed bugs home from a trip. He was friendly, explained the process, and the heat treatment worked.

I run a small Airbnb in London, and a guest alerted me about a potential bed bug issue. I was mortified and knew I needed immediate help to protect my reputation. I called Gavin at ThermoPest, and he responded quickly with a clear plan. Highly recommend them if you’re looking for a bed bug exterminator who knows what they’re doing.

I was dealing with bed bugs at one of our properties for months, companies were taking advantage and trying to over charge. Once I called these they gave me a great price. They came by they did a head to toe inspection and got rid of the bed bugs in one visit. Definitely recommend this company.

Successfully got rid of the bed bug infestation and was good to deal with.

ThermoPest sent out a team for a same-week bed bug heat treatment, and they handled multiple of my units at once.
Great communication and fast results – top-tier bed bug exterminator!