Privacy Policy

Last updated: 8th September 2025

ThermoPest (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website https://pest.co.uk or our pest control services.

By using our site or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information:

Personal details: name, email address, phone number, and postal address (when you contact us or book a service).
Service information: details about your property, pest issues, and any related notes necessary to deliver our services.
Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
Payment details: only if you make a purchase or booking directly through our platform (processed securely through third-party providers).

2. How We Use Your Information

We use your data for the following purposes:

To respond to enquiries and provide quotes.
To deliver pest control services at your property.
To manage bookings, billing, and customer accounts.
To send service updates, appointment confirmations, or follow-up information.
To improve our website and services through analytics.
To meet legal, regulatory, or insurance obligations.

We will never sell your data to third parties.

3. Sharing Your Information

We may share your information with:

Trusted third-party service providers (e.g., payment processors, IT support, subcontractors assisting with service delivery).
Regulators, legal authorities, or insurers if required by law.

All partners and subcontractors are required to handle your data securely and in compliance with GDPR.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

Ensure the website functions correctly.
Analyse visitor behaviour and website performance.
Improve the user experience.

You can manage or disable cookies in your browser settings, though some parts of the site may not work correctly without them.

5. Data Retention

We retain your personal data only as long as necessary to:

Fulfil the purpose for which it was collected.
Comply with legal, tax, and regulatory obligations.
Resolve disputes and enforce agreements.

6. Your Data Protection Rights

Under GDPR and UK data protection law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data where legally possible.
Object to or restrict how we process your data.
Request transfer of your data to another provider (data portability).

To exercise these rights, please contact us at:
📧 office@pest.co.uk
📞 0808 189 2310

7. Data Security

We use appropriate technical and organisational measures to keep your data secure, including encryption, firewalls, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Links to Other Websites

Our website may include links to third-party sites. Please note that we are not responsible for the privacy practices of these external websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our practices, or our services. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ThermoPest Bed Bug Treatment London
4th Floor, 45 Fitzroy Street,
Fitzrovia, London,
W1T 6EB
office@pest.co.uk
0808 189 2310